If you have any questions, please do not hesitate to contact us, we will be happy to help you. Our experts are available 7 days a week to answer all your questions.

Contact: info@billieocean.com

We always aim to answer every question within 48 hours of dispatch.

We recommend that you consult the size chart + size and fit info on the product page. Our items are developed according to standard EU sizes.

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To redeem the credit, you can add the voucher code during the checkout of your items. After you have done this, the value of the voucher will be deducted from the purchase amount.

You can pay with Visa, Maestro, Mastercard, Ideal, Bancontact, Apple Pay, Amex, Paypal and Klarna.

Do you have any other payment preferences? Please contact us by email: info@billieocean.com

Unfortunately, we cannot change the details of your order once it has been placed as we process and package your order as quickly as possible.

What if the item doesn't fit or you don't like it? Then send it back to us for the correct size or send it back for your money back.

Please contact us by email for this.

Contact: info@billieocean.com

You will receive an order confirmation by email immediately after placing your order. This email contains the order number, order summary and shipping address.

Your order will be sent to you immediately on the day of ordering.

Delivery time BE & NL 1-2 days.

Delivery time FR & DE 2-4 days

Other EU countries 3-9 days

Unfortunately, we cannot change the details of your order once it has been placed as we process and pack your order as quickly as possible. To be on the safe side, please contact our customer service as soon as possible to discuss a possible solution.

Contact: info@billieocean.com

We currently only deliver to Belgium, the Netherlands, France and Germany.

Would you like to have your order delivered to a location other than the above? Please contact us by email to discuss a possible solution together.

Contact: info@billieocean.com

Your order will be sent to you on the day of ordering.

Delivery: 1-2 working days for Belgium and the Netherlands.

Delivery: 2-4 working days for France and Germany

Delivery 3-9 working days for other EU countries.

Shipping costs for your country are automatically added during checkout.

Free shipping for orders from BE, NL, FR and DE from €50.

Free shipping for orders from other EU countries from €100.

You can track your order with the track & trace code sent to you by email.

Have you not received your order? Our apologies! After placing your order you will receive an order confirmation with the order number. Your order will be shipped the same day. Here you will receive an email with a track & trace to follow the package. Have you not received this email or is the status of your package unclear?

Please contact us by email: info@billieocean.com

Return period:

We have a return period of 30 days within which the customer may return his or her package without giving a reason. These 30 days start from the moment the package is received. Please note that the return must be sent back to us within these 30 days.

Return conditions:

All items must be returned to us unworn and unwashed in a condition suitable for resale with tags still attached to the item.

Billie Ocean does not offer a refund for items purchased on sale or discounted items. These items can only be exchanged for another item from the collection or can be exchanged for a voucher.

Shipping costs are not refundable.

Returns are at your own expense and depend on the courier and the country from which you are returning the package.

Exchanging or returning an order is very simple.

Send an email to info@billieocean.com within 14 days of receiving your order indicating that you would like to exchange one or more products. We will then immediately send you the return instructions.

Ask our customer service about the possibilities. We will give you an update on when we expect to be able to deliver the product. If you have already created your return and the product is sold out, we will contact you and work with you to find a solution.

Contact us at info@billieocean.com.

You can find your order number in the confirmation email you received after placing your order. This is a 4-digit code. If you have not received this email, our customer service team will be happy to assist you.

Contact us at info@billieocean.com

Unfortunately, it sometimes happens that a product is damaged during shipping or production. We will of course be happy to resolve this with you. Send an email to info@billieocean.com with a photo of the complaint. Our customer service will work with you to find a solution as quickly as possible.

We have a return period of 30 days within which the customer can return his or her package without giving a reason. These 30 days start from the moment the package is received. Please note that the return shipment must be sent back to us within these 30 days. If this does not work, we offer you the option to exchange the product for a replacement product or a voucher. Ask our customer service about the possibilities.

Contact: info@billieocean.com

We do our best to process returns as quickly as possible. After receiving your return shipment in our warehouse, we will process it within 10 working days. You will receive a message after the refund has taken place. Please note that it may take up to 3 days for the refund to appear in your bank account.