Shipping Policy

SHIPPING POLICY

FREE DELIVERY to Belgium, the Netherlands, Germany, France, Spain, Italy, Austria, Portugal for all orders over 50 euros.

Transport costs

Belgium, Netherlands, Luxembourg, Germany, France, Spain, Italy, Austria, Portugal: €9 for orders less than €50.

Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Croatia, Latvia, Lithuania, Malta, Poland, Romania, Slovenia, Slovakia, Czech Republic, Sweden: €9 - Free for orders over €100

United Kingdom, United States, Canada: €19 - Free for orders above €250


All other countries: €49

We may not be able to deliver to certain countries due to external factors, please excuse us.

Import duties and charges may apply for orders outside the EU. All import duties and fees are the customer's responsibility and must be paid upon delivery.

Delivery times

Belgium, Netherlands: 1-2 working days

France, Germany, Luxembourg: 2-4 working days

Other countries: 3-9 working days

These delivery times are an indication and may change due to external circumstances.

Tracking

You can track your order with the tracking number sent to you by e-mail.



I have not received my order, what should I do?

Have you not received your order? Our apologies! After placing your order, you will receive an order confirmation with the order number. Your order will be shipped the same day. You will receive an e-mail with a track & trace number to follow the parcel. Did you not receive this e-mail or is the status of your package unclear?

Please contact us: info@billieocean.com