If you have any questions, feel free to reach out to us, we are happy to assist you. Our experts are available 7 days a week to answer all your questions.

Contact: info@billieocean.com

We always aim to answer every inquiry within 48 hours of submission.

We recommend checking the size chart on the product page. Our items are designed according to standard EU sizes.

On the product page, you'll find a link where you can sign up to be notified when your desired item is back in stock.

To redeem your credit, simply enter the gift card code during checkout. Once you've done this, the value of the gift card will be deducted from the total purchase amount.

You can pay with Amex, Visa, Maestro, Mastercard, iDEAL, Bancontact, Apple Pay, Klarna, and PayPal.

Do you have any other payment preferences? Please contact us via email: info@billieocean.com

Unfortunately, we cannot modify your order details once it has been placed, as we process and pack orders as quickly as possible.

If the item doesn't fit or you don't like it, you can return it for the correct size or send it back for a refund.

Please contact us via email for assistance.

Contact: info@billieocean.com

You will receive an order confirmation via email immediately after placing your order. This email will contain your order number, order summary, and shipping address.

Your order will be shipped to you on the same day it is placed.

Please contact our customer service as soon as possible to discuss a potential solution.

Contact: info@billieocean.com

Currently we deliver to Belgium, the Netherlands, France, Germany, Spain, Austria, Italy, the UK, Switserland, Sweden, Denmark and Norway.

Would you like your order delivered to a location other than the ones mentioned above? Please contact us via email to discuss a potential solution.

Contact: info@billieocean.com

Your order will be shipped on the day of the order.

Belgium, the Netherlands: 1-2 business days

France, Germany, Spain: 2-4 business days

Other countries: 2-9 business days

Delivery times are indicative and may vary due to external circumstances.

Belgium, the Netherlands, France, Germany and Spain: Free Shipping for orders above €100 - €3,95 for orders under €100.

Austria and Italy: Free Shipping for orders above €100 - €5,95 for orders under €100.

UK: Free Shipping for orders above £85 - £5 for orders under £85.

Switserland: Free Shipping for orders above CHF 95 - CHF 7 for orders under CHF 95.

Sweden: Free Shipping for orders above Kr 1150 SEK - Kr 85 SEK for orders under Kr 1150 SEK.

Denmark: Free Shipping for orders above Kr 745 DKK - Kr 55 DKK for orders under Kr 745 DKK.

Norway: Free Shipping for orders above Kr 1180NOK - Kr 175 NOK for all orders under Kr 1180NOK.

You can track your order using the tracking number that was sent to you via email.

Haven't received your order? We apologize for the inconvenience! After placing your order, you will receive an order confirmation email with your order number. Your order is shipped the same day, and you will also receive an email with a tracking link to follow your package.
If you haven't received this email or if the tracking status is unclear, please contact us at: info@billieocean.com

Return period:
We offer a 30-day return period during which the customer can return their package without providing a reason. This 30-day period begins from the moment the package is received. Please note that the return must be shipped back to us within these 30 days.

Return conditions:
All items must be returned in an unworn and unwashed condition, suitable for resale, with the tags still attached to the item.

For items purchased on sale or discounted items, Billie Ocean does not offer refunds. These items can only be exchanged for another item from the collection or can be redeemed for a gift voucher.

Shipping costs are non-refundable.

Return shipping is at your own expense and depends on the courier and the country from which you are returning the package.

Exchanging or returning an order is very simple.

Send an email to info@billieocean.com within 30 days of receiving your order, indicating that you want to exchange one or more items. We will then send you the return instructions directly.

Contact our customer service for options. We will provide you with an update on when we expect the product to be available again. If you've already initiated your return and the item is out of stock, we will reach out to you to find a solution together.

Please contact us at info@billieocean.com.

You can find your order number in the confirmation email you received after placing your order. It is a 4-digit code. If you haven’t received this email, our customer service will be happy to assist you.

Please contact us at info@billieocean.com.

Unfortunately, it sometimes happens that a product is damaged during shipping or production. We are happy to resolve this for you. Please send an email to info@billieocean.com with a photo of the issue. Our customer service will get in touch with you as soon as possible to find a solution.

We have a return period of 30 days, during which the customer can return their package without providing a reason. This 30 days starts from the moment the package is received. Please keep in mind that the return must be sent back to us within these 30 days. If this is not possible, we offer the option to exchange the product for a replacement or issue a store credit. Please contact our customer service for further options.

Contact: info@billieocean.com

We do our best to process returns as quickly as possible. After receiving your return in our warehouse, we will process it within 10 working days. Once the refund has been processed, you will be notified. Please note that it may take up to 3 days for the refund to appear on your bank account.