Return Policy
Would you like to exchange or return your purchase? We are happy to assist! You can exchange or return items up to 30 days from the delivery date.
To exchange or return an item, send an email to: info@billieocean.com
Frequently Asked Questions about Returns and Exchanges
Is returning free of charge?
Returns are at your own expense, depending on the courier and the country from which you are returning your package.
What are the return conditions?
- All items must be returned to us unworn and unwashed, in a resalable condition, with the tags still attached.
- For items purchased on sale or discounted items, Billie Ocean does not offer refunds. These items can only be exchanged for another item from the collection or for store credit.
How can I exchange or return my order?
Exchanging or returning an order is very simple:
- Send an email to info@billieocean.com within 30 days of receiving your order, indicating that you wish to exchange or return one or more products.
- We will promptly send you the return instructions.
What if my exchange product is no longer available?
Ask our customer service team about the options. We will update you on when we expect the product to be available.
If your return has already been initiated and the product is out of stock, we will contact you and work with you to find a suitable solution.
What should I do if a product is delivered defective or damaged?
Unfortunately, damage during shipping or production can occur. Of course, we will resolve this for you:
- Send an email to info@billieocean.com with a clear photo of the defect or damage.
- Our customer service team will contact you as soon as possible to resolve the issue.
What if I want to return my order outside the return period?
We offer a return period of 30 days within which the customer may return their package without giving any reason. This 30-day period starts from the moment the package is received.
Please ensure that the return shipment is sent back to us within these 30 days. If this is not possible, we may offer the option to exchange the product for a replacement product or store credit. Contact our customer service team for assistance.
Contact: info@billieocean.com
How long does a refund take?
We strive to process returns as quickly as possible. Once your return has been received at our warehouse, it will be processed within 10 business days.
After the refund has been processed, you will receive a confirmation. Please note that it may take up to 3 days for the refund to appear in your bank account.